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» Business Unit Manager - Commercial » Technical Support Messaging Specialist
» Business Development Consultant » Software Support Sales Representative
» Consumer Marketing Communication Manager » Technical Pre-Sales Consultant
» Financial Account Manager (FAM) HPFS » Technology Consultant

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Business Unit Manager - Commercial

HP dreamed of pioneering e-commerce and m-commerce…and it's happening. We dreamed of intelligent appliance, infrastructure and e-solutions…and it's happening, too.

All it takes is imagination. Lots of it. Which is why our approach is not just to sell boxes.

Our sales organization delivers a unique customer experience. We think of the business as a whole. We work together to sell strategic solutions as well as stand-alone products. And that's how we lead the e-services revolution.

The impact of e-services is transforming our customers' business, transforming the experience of their customers, transforming our customers' value, enabling us to become catalysts in creating processes, redefining industry structures and changing the markets in which we operate.

We've built a sales operation with offices throughout the world. In every one of them is a team of inventive, capable people - committed to serving their customers and with the drive to meet demanding targets..

Job Description :

Recognized as an expert in your technology area, you'll be changing the ways in which companies work, not just selling a product.

Engaged in both new business and existing accounts, you'll define and implement sales strategies and plans that will outperform quota and deliver net profit.

And, integrated with the local sales team and liaising with marketing, manufacturing and service specialists, you'll ensure that we deliver the most coherent, best in class solutions our customers could wish for.

Qualifications :


Bachelor's degree, preferably a computer science related degree
Sound knowledge of IT sales
A self-motivated, go-and-get approach and the will to win
Strong presentation, sales, negotiation and influencing skills
An organized, team approach
Fluent English and local language skills




Business Development Consultant

HP dreamed of pioneering e-commerce and m-commerce…and it's happening. We dreamed of intelligent appliance, infrastructure and e-solutions…and it's happening, too.

All it takes is imagination. Lots of it. Which is why our approach is not just to sell boxes.

Our sales organization delivers a unique customer experience. We think of the business as a whole. We work together to sell strategic solutions as well as stand-alone products. And that's how we lead the e-services revolution

The impact of e-services is transforming our customers' business…transforming the experience of their customers…transforming our customers' value…enabling us to become catalysts in creating processes, redefining industry structures and changing the markets in which we operate.

We've built a sales operation with offices throughout the world. In every one of them is a team of inventive, capable people…committed to serving their customers and with the drive to meet demanding targets.

Job Description :

Recognized as an expert in your technology area, you'll be changing the ways in which companies work, not just selling a product.

Engaged in new business, you'll define and implement sales strategies and plans that will outperform quota and deliver net profit.

And, integrated with the local sales team and liaising with marketing, manufacturing and service specialists, you'll ensure that we deliver the most coherent, best in class solutions our customers could wish for.

To ensure customer loyalty you'll manage the analysis, design, proposal through to implementation as well as on-going delivery in your account.

Your Profile :
Bachelor's (undergraduate) degree preferably in computer science or engineering or marketing or equivalent experience
Customer relations experience
Demonstrated leadership
Aggressive at pursuing opportunities
Excellent communication skills
Technical knowledge of computers and networks
Services Technology knowledge (Solutions/Service and emerging technology knowledge)
General understanding of market positioning strategies
Sales funnel management
Create and execute service level agreements to define customer and supplier expectations
Direct Sales/territory management/reseller management experience-minimum of 5 years
Two years industry related experience in solution sales
Experience in large revenue and complex deals: multi-national, multi business unit, multi-product line and multi-partner
Experience interacting at the customer executive level
Experience managing cross functional teams including virtual teams



Consumer Marketing Communication Manager

HP invents. We make ideas happen. And we make great products. Our locations are state-of-the-art, cutting edge and all over the world.

To handle and manage all marketing communications responsibilities for IPG, ie Consumer and Supplies products. The responsibilities includes:

Advertising :-
Managing all above-the-line advertising campaigns for IPG to create awareness, generate sales and exposure for IPG products.
Public Relations : -
Effectively use Public Relations as a tool to build IPG brand and spokesperson's image. Create high product presence in the media. Consistently maintain rapport with the press members and analyst.
Events :-
Managing and executing events driven locally or regionally. Including NPI launches, seminars, tradeshows, conference for customers and partners.
Direct Marketing & eBusiness : -
Effectively create direct marketing programs (via DM or eDM) to customers by fully utilising database(s) available. Working closely with GTM team to execute effective direct marketing campaigns.
Consumer Marketing : -
Executing consumer activities such as tradeshows, retail in-store promotions, events, advertising (ATL and BTL) and PR.

Qualifications :

Bachelor Degree in Marketing/Business Administration or related discipline.
At least 5 years working experience in marketing or marcom position.
Excellent Planning skills and operational management.
Excellent interpersonal skills with excellent teamwork capabilities to work across functions.
Excellent written and oral communication skill.
Stong business judgement.
Strong personal drive and leadership capabilities.




Financial Account Manager (FAM) HPFS

HP dreamed of pioneering e-commerce and m-commerce…and it's happening. We dreamed of intelligent appliance, infrastructure and e-solutions…and it's happening, too.

All it takes is imagination. Lots of it. Which is why our approach is not just to sell boxes.

Our sales organization delivers a unique customer experience. We think of the business as a whole. We work together to sell strategic solutions as well as stand-alone products. And that's how we lead the e-services revolution.

The impact of e-services is transforming our customers' business, transforming the experience of their customers, transforming our customers' value, enabling us to become catalysts in creating processes, redefining industry structures and changing the markets in which we operate.

We've built a sales operation with offices throughout the world. In every one of them is a team of inventive, capable people - committed to serving their customers and with the drive to meet demanding targets.

Job Description :

Recognized as an expert in your technology area, you'll be changing the ways in which companies work, not just selling a product.

Engaged in both new business and existing accounts, you'll define and implement sales strategies and plans that will outperform quota and deliver net profit.

And, integrated with the local sales team and liaising with marketing, manufacturing and service specialists, you'll ensure that we deliver the most coherent, best in class solutions our customers could wish for.

Qualifications :

Bachelor's (undergraduate) degree in business or Master's (graduate) degree in Business Administration (MBA) or relevant experience.
Sound knowledge of IT sales.
A self-motivated, go-and-get approach and the will to win.
Strong presentation, sales, negotiation and influencing skills.
An organized, team approach.
Fluent English and local language skills.

Experience in one or more of the following areas:
End-user customer sales
Sales with customer visits
Technical assistance providing within selling process
Product demonstrations, customer training and product installation responsibilities
Strategic sales account experience
Definition of specific sales plans
Working with external partners to deliver solution sales
Interface with all levels in customer organization
Average or better quota
Coordination or teamleading with other sales professionals
Project management role
Strategic sales
Business Plan development

Skills Include:
Detailed knowledge of key customer types or customers on given products
Business plan development
Account plans and long term sales funnel development
Selling of complex products
Selling of solutions
Project management -structured work approach
Resource management
Marketing skills
Communication skills
Negotiation skills
Creative ability
Consulting skills
Leadership qualities, credibility
Self-confidence
Acuteness
Willpower
Intellectually flexible
Synthesis




Technical Support Messaging Specialist

WAS & Messaging
Providing global user support, supporting around 75,000 users globally.
Providing support 24x7.

Incident management – work on incident elevated from CC
Change management - routine change execution for (mostly, though not limited to) low risk, low impact changes from Technology Team Lead
Operations management – proactive monitoring, log and dispatch, scripted and non scripted routine/scheduled tasks (e.g. routine checks), standard documented requests (e.g. backup/restore), service request administration (if necessary).
Key measures - > 90% overall OB (CC and TS) resolution rate for incidents, 1 process/script improvement initiative per month.
Ability to update or create technical documentation relating to the management of customer systems
Accurate keyboarding skills
Ability to troubleshoot and resolve problems in a systematic and logical manner. Maintain good communications with all relevant parties throughout troubleshooting process.
High level of initiative and extremely motivated
Demonstrates keen interest in continuous learning and professional development
Ability to multi-task and prioritize assigned tasks, problems and requests.
Ability to communicate clearly and in a timely manner with all customers, partners and users, internal and external.
React and adjust positively to change and to new ways of doing things.
Must be fluent in the English language with proficiency in written and verbal English communication skills
Ability to collaborate and cooperate with other members of team, and members of other teams.
Ability to identify problems and issues (technical, process, people, etc.) encountered and highlight to team leads and managers.
Understanding of 24x7 mission critical enterprise computing environments and the impact of service disruption on a company’s bottom line.
Ability to understand written instructions
Customer focus with strong interpersonal and telephone skills, able to work in a team and independently if necessary.
Ability to work in a high pressure environment and shifts (24x7 coverage)
Work closely with Technology Team Lead in process improvement and documentation.

Qualifications :
Engineers must possess extensive expertise in IT discipline performing assignments in complex/critical need areas.
Two or more years of demonstrated experience with supporting and engineering Windows server operating system
Two or more years of demonstrated experience with supporting in MS Exchange 2000/ MS Exchange 2003
Enterprise Level Security patch management--Working knowledge of technical patching
Enterprise Level knowledge of Active Directory, WINS, DNS
Terminal Service familiarity (remote console)
Enterprise Level Security patch management--Working knowledge of technical patching
Enterprise Level knowledge of Microsoft Exchange 2000/2003, SendMail, SMTP Gateways, OWA  & IMAP Protocols)
Working knowledge and experience with Microsoft Resource Kit tools.
Working knowledge on SAN and Raid configuration, Proliant Server and recovery techniques
Working knowledge in Exchange database &  mailbox restoration
Windows Enterprise Level Experience (2yrs)
Working familiarity with IIS -- ability to collaborate with partners
Demonstrated experience resolving Messaging Issues
Comprehensive knowledge on  recovery techniques for Messaging
Working knowledge in Directory Services
Working experience in clusters management in Windows Server environments will be added advantage (good to have)
Experience in using case logging tools e.g. OpenView Service Desk (OVSD) or Remedy
Ability to troubleshoot MS-Exchange (Gateway, Bridgehead, Mailbox, Public Folder, OWA server)
Experienced to troubleshoot mail queue issue
Experienced in Database &  Single mailbox restoration
Experienced in controlling email spamming / virus management.
Knowledge of Windows Business Controls (DRP, Security tools such as ESM and virus detection and resolution)
Good understanding of application security access levels
Demonstrated ability to adapt to a changing environment
Willing to work on shift 24 x 7




Software Support Sales Representative

The SSSR is the primary contact for software maintenance sales.  The SSSR is an integral part of the Services organization, focusing on Support Contract renewals, and up-lifting customers’ maintenance plans through targeted offerings that deliver increased value whilst maximising Services revenue. The position requires multiple skill sets ranging from contract review and negotiation, to service positioning and training.

The SSSR must leverage his/her experience in closing business on time, cross selling, understanding general accounting principals, and maximising revenue generation.  In addition to focusing on new sales, the SSSR must identify and manage potential barriers to on-time renewals so the risk of late, reduced or cancelled contracts is minimised.

The SSSR will lead the software support sales process by working with various groups including the HP Services Sales team, contract administrators, software license sales team, Enterprise Account Managers, Services Partners and various support delivery teams. The SSSR will facilitate cooperation between these groups and deliver ongoing training and advice so that sales and administrative processes operate effectively.

Requirements :

Installed Base Management
Build a detailed understanding of the installed base, knowing when contracts are due for renewal and for what value – Pipeline management.
Conduct face to face renewal negotiations for strategic software support contracts.
Develop and implement initiatives to increase sales, protect the installed base and develop additional services and licence leads.
Be the focal point between software support team, the licence sales team and services sales, develop/localize training material and provide training for new processes or programs, be the escalation contact for    process or tool issues which may impact sales effectiveness.
Effective Customer escalation Management.
Assist the licence sales team in maximising support revenue by matching support services with customer requirements.
Promotion and sale of proactive support to target customer and prospect list.
Pricing/Discount management.
Develop working relationship with Channel Partners and other HP divisions so that software support receives appropriate focus.
Monitor the order and revenue tracking process.
Participate in revenue forecasting as well as in ‘bottom up’ financial year planning.
Work closely with Country Software Sales organisation to ensure close alignment with the software business strategy.
Experience with negotiations and conflict resolution in order to keep projects and meetings on track to achieve ultimate goal.

New business and up-sell opportunities :

Identify and close opportunities for:
Return to Support (RTS)
Proactive / Premier support
Support uplift - from 9x5 to 24x7 support
Work with the AP Installed Base Program Manager to design effective sales programs

Qualifications & Experience :
At least 5 years of corporate IT sales experience and a proven track record of success
Coordination and leadership of a team of sales professionals
Demonstrated ability in achieving results across functional teams
Strong presentation, sales, negotiation and influencing skills
Excellent communication skills
Independent/self starter
Good team work / good relationship building
Bachelor's (undergraduate) degree preferably in computer science or Business Administration, Marketing or equivalent experience
Ability to travel

Plus :
HP OpenView, OpenCall and/or HP Mercury product knowledge.
Experience with SW Services & Support.

Global Job Level :
Specialist/Expert




Technical Pre-Sales Consultant

HP dreamed of pioneering e-commerce and m-commerce…and it's happening. We dreamed of intelligent appliance, infrastructure and e-solutions…and it's happening, too.

All it takes is imagination. Lots of it. Which is why our approach is not just to sell boxes.

Our sales organization delivers a unique customer experience. We think of the business as a whole. We work together to sell strategic solutions as well as stand-alone products. And that's how we lead the e-services revolution

The impact of e-services is transforming our customers' business…transforming the experience of their customers…transforming our customers' value…enabling us to become catalysts in creating processes, redefining industry structures and changing the markets in which we operate.

We've built a sales operation with offices throughout the world. In every one of them is a team of inventive, capable people…committed to serving their customers and with the drive to meet demanding targets.

The primary pre-sales technical interface with the customer, you'll recognize the client's business needs, interpret them, and produce the solution design proposals.

Supporting the sales team throughout the business winning process, you'll also assist in the implementation. Supporting enterprise and commercial partners is another role that the incumbent should play.

The incumbent should play a critical role in supporting HP's platform (servers & storage) technologies - both from a product and a services angle.

Requirements :
1-2 years experience preferably in technical field
Sound technical knowledge (Windows, Linux, VMWare, UNIX, Networking, Hardware)
Minimum 1-2 years of related experience
Excellent communication and presentation skills
Strong analytical skills
Posses educational background in a technical field
Ability and willingness to work with and support other consultants

Resilience and resourcefulness when solving complex problems

Ability to present proposals persuasively

Excellent team skills.




Technology Consultant

Consulting & Integration is part of the HP Services team which provides systems integration and business consulting services to a range of customers within industries such as manufacturing & distribution, financial, government and telecommunication & media.  The consulting arm is a regional team which support engagements within South East Asia (SEA). 

As a consulting organization, there is a belief in empowering individuals to be autonomous and for individuals to take responsibility for the activities / tasks one has been assigned to.  Being involved, working with others in a cooperative manner, being a team player, treating team members with respect and being able to work independently in HP’s environment is essential.  Expect to work at a high level of activity, constantly striving to improve everything one does and one is involved in.

Responsibilities :
Be part of the delivery/implementation team as the key solution expert
Deliver high level and detailed architecture design/documents as required, i.e. define requirements for portal projects, design the implementation of MS Sharepoint and custom development using .NET framework, etc.
Operate as a solution and implementation lead with subject matter experts, developers and customer team to complete the deliverables
Communicate customers’ needs internally
Perform/demonstrate technical development for demonstration purpose to customer/mgt as needed
Play a major role to support Business Development manager in maximizing the sales and contribution margin opportunities within Enterprise Application Services
Identify service opportunities

Requirements :
Degree in one of the following fields – computer science, computer engineering or related field
At least 5 years experience in the IT industry
Must have project solutioning experience in Microsoft Sharepoint Portal and .NET framework
Familiar with technology and concepts around portal, workflow and content management
Technically sound in Microsoft Operating System and other Microsoft infrastructure solutions, e.g.  MS Exchange, MS Active Directory, Microsoft Biztalk etc.
Ability to understand the customer's business problem, need or opportunity and to design a solution that appropriately addresses the business problem/issue/concerns
Must have ability to create the design, develop, deploy and assess the technical quality of applications and projects

Able to provide architectural direction for a single small to medium sized projects

Experience in solution development/architecting and leading project teams during project implementation

Experience in engaging senior level customers.
Good communication, presentation, workshop facilitation and interpersonal skills.
Able to work independently
Preferably someone with project management experience
Project experience in Financial Services Industry will be an added advantage

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